Support that lasts
After sales services
Our commitment doesn't end at delivery. From installation and training to preventive maintenance and repair, we keep your instruments performing for years.
Complete lifecycle support
Dependable service and timely deliveries have defined JLM since 2008 — backed by factory-trained specialists across the GCC.
Installation & commissioning
Professional delivery, setup and validation so your instrument is production-ready from day one.
Applications training
Hands-on training for your team on operation, protocols and best-practice workflows.
Preventive maintenance
Scheduled maintenance plans that maximise uptime and protect your investment.
Technical support
Responsive local support and troubleshooting from factory-trained specialists.
Repairs & spare parts
Genuine spare parts and expert repair to bring instruments back to full performance.
Warranty & compliance
Full warranty administration and support for your quality and compliance requirements.
From request to resolution
Get in touch
Contact us with your instrument, serial and the support you need — quote, service visit or spare part.
Assessment
Our specialists assess the request and schedule the right response, remotely or on-site.
Service delivery
Factory-trained engineers carry out installation, maintenance, training or repair to specification.
Ongoing care
We keep a maintenance plan in place so your lab stays productive year after year.